Frequently Asked Questions (FAQs)

  • Why should I use Shift Karado Packers and Movers?

    Shift Karado Packers and Movers is backed by a team consisting of experts in technology and operations. The management team had earlier founded and continues to successfully run the Star Worldwide Group. Star Worldwide Group, founded in January 1996, headquartered in New Delhi, India, is one of the leading companies in international relocation services, fine art handling, event & exhibition logistics and information management services. The Group operates through 6 offices in major cities of India. These include Delhi, Mumbai, Bangalore, Chennai, Guragon and Faridabad and serves more than 100 countries through a network of 500 Global Alliance Partners across the world. Our growing team consists of over 200 committed and highly trained professionals. We have used state of the art technology and sophisticated algorithms to bring you our easy-to-use App. Just download it or visit our website and leave the rest to us.

  • I am shifting to a new place, what do I do?

    Shifting can be a daunting and tension filled activity for most. We at Shift Karado would love to help and reduce any stress when it comes to moving your household goods. Simply visit our site or download our App, where you can share the details of your move at your convenience, get instant pricing and pay the booking amount. We will manage everything from there on.

  • Does Shift Karado manage local shifting or Inter-City moves?

    Shift Karado’s experienced team manages both local shifting and Inter-City moves.

  • When can I book my move? How many days before my move can I book?

    The site and app are online 24*7 and you can book anytime of the day at your convenience. No waiting for office hours to contact someone, no waiting for someone to come and do a survey, no waiting for a quote, no waiting for updates on your goods! You can book up to 48 hours before shifting.

  • Will I need to pack?

    We feel that as the customer you have the right to choose whether to pack or not. If you would like to pack yourself – please go ahead. We will do the needful post that. Alternatively, you can also avail the services of our experienced packers, who will pack each item with due care.

  • The decision of who packs – will it affect the Insurance cover?

    If you are planning to take the All Risk comprehensive risk cover - then the insurance company specifies that the goods be packed and unpacked by the experienced packers and movers of Shift Karado. If you are planning on taking only the Base or transit risk cover, then the owner can also pack and unpack the goods. Please also go through the Risk cover terms before you plan your moving.

  • How long will the packing take?

    The amount of time taken for packing depends on the volume of goods. We will aim to complete the packing, loading and dispatch on the same day. Depending on when the packing starts and the volume of goods – it may spill over to the next day. We will plan this with you in advance and try to make it as per your convenience. However, all the items would be picked up in one lot. Similarly, the delivery is made at one location in one lot. More than one destination address would have to be managed with separate orders.

  • What do I need to keep ready before the packing process?

    Once you have booked the move by paying a token amount, we will be in touch with you to plan the next steps. Some important points to note are: a) It would be preferable that you are present on the day of the packing. If for some reason you cannot be present, please ensure an authorized representative is present with an Authority letter with your signature and a Photo ID. We would need to take the Authority letter and a photocopy of the Photo ID. b) Any equipment or furniture that needs dismantling, should be kept already dismantled. For example: Air-conditioners, RO water filters, shelves fixed on walls need to be taken out and kept ready for packing. Handyman services are not provided by the packing crew. c) If your building requires permissions or charges for entry of our vehicle or packers – kindly take all such permissions prior to the move date. Please speak to your society administration office for the necessary approvals and pay the charges. If the crew is kept waiting, additional charges may get levied.

  • What kind of packing material will be used?

    Our experienced packers and movers use time-tested packing material to ensure a high degree of protection for your precious goods. We use high quality packing material like cartons, bubble wraps, corrugated sheets and others. Our team also reviews these materials regularly and is involved in research to create more efficient packing methods. Our years of experience has taught us that there is no substitute for care.

  • What will be the cost?

    Shift Karado has created a proprietary algorithm and calculation engine to provide you with an instant pricing. Once you enter the move details and item list, our Insta-Price calculator will provide you with the charges. The days of waiting for someone to organize a survey and get you a quote are now a thing of the past!

  • What would be the transit time for my goods?

    We offer Standard and Express move options for intercity moves. Our Application and Site will show you the standard transit time based on your inputs. If you need to use the express transit time, please do speak with our coordinator. Additional charges may apply depending on availability of an express transit mode on your route.

  • Does Shift Karado provide storage services?

    Yes, Shift Karado Packers and Movers offers storage services. We have professionally managed warehouses located at Delhi NCR, Mumbai, Bangalore, Chennai. Please contact us for further details.

  • What all is included in unpacking?

    Unpacking services include unpacking of the goods, putting the furniture at your new location and clearing of the debris. Handyman, assembly, electrician, plumbing or such related services are not included in the unpacking or delivery services.

  • Do I need Insurance?

    While our experienced packers and movers take the utmost care in shifting your goods, subscribing to a risk cover is a good choice. Risk cover protects you in the event of an unfortunate incident. One of the top Insurance companies, ICICI Lombard, is our insurance partner. A risk cover note will be issued to you if you choose to subscribe. All risks shall be covered as per ITC B (basic risk cover).

  • How does the insurance claim process work?

    In the event of a claim, we will support you as best as possible during this process. Once a claim is made, the insurance company will contact you and take you through their claim process.

  • Is it possible to change the packing date?

    Yes, it is possible to change the packing date up to 24 hours prior to the packing date. Any changes post that would lead to creation of a new booking and forfeiting of the earlier booking amount paid.

  • What if I need to cancel my booking?

    The booking can be cancelled anytime up to 48 hours prior to the packing date. We will refund you the booking amount less the payment gateway charges and any other bank or transaction charges (at 3% plus GST) within 15 working days via the original mode of payment (if applicable) or IMPS (as agreed with you). Any cancellation post that would lead to forfeiting of the earlier booking amount paid. Any refunds made of booking amount or full amount will made after deducting the payment gateway charges / bank transaction charges (at 3% plus GST).

  • Who do I contact for queries or any help?

    For any queries, please mail us at support@shiftkarado.com or call us at our toll free number at 1-800-3002 8050. Our site and application are online 24*7 and have a Contact Us feature.

Still Confused?